Distance Sales Agreement

1. PARTIES

1.1. SELLER:

Business Name: OZEM LLC

Address: 1942 Broadway St, STE 314C, Boulder, CO 80302, United States

Website: https://ozemllc.com

E-mail: info@ozemllc.com

Phone No: +1 (888) 123-4567

1.2. BUYER:

Full Name: [Provided by the Buyer at checkout]

Phone: [Provided by the Buyer at checkout]

Address: [Provided by the Buyer at checkout]

E-mail: [Provided by the Buyer at checkout]

2. PRODUCTS SUBJECT TO ORDER

The products available at the following URL:
https://ozemllc.com/store

3. SUBJECT OF AGREEMENT

3.1. This Distance Sales Agreement (hereinafter referred to as the ‘Agreement’) governs the rights and obligations of the Parties regarding the sale and delivery of products that the Buyer orders electronically from the Seller’s website https://ozemllc.com (hereinafter referred to as the ‘Website’), having the qualities and prices as stated on the Website.

3.2. As both parties are deemed merchants under the applicable Commercial Code and/or the transaction is classified as a ‘commercial act’, the provisions of this Agreement are subject to the Commercial Code and the general provisions of the Obligations Code. Therefore, the Law on the Protection of Consumers (Law No. 6502) and related secondary legislation shall not apply, and the Buyer shall not benefit from consumer rights such as the right of withdrawal.

3.3. The Buyer declares that they are fully informed about the nature, price, quantity, payment method, and delivery conditions of the product ordered, and confirms these details electronically before placing the order.

3.4. The preliminary information form, proforma invoice, Terms of Use, and Privacy Policy provided on the payment page of the Website are integral parts of this Agreement.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The Seller is obliged to deliver the ordered products in accordance with the specifications stated on the Website after full payment is received.

4.2. The Buyer must provide accurate, current, and complete information when registering or placing an order.

5. TERMS RELATED TO ORDERS

5.1. This Agreement is binding between the Buyer and the Seller.

5.2. Orders may be placed by providing the necessary information. The Buyer accepts the Terms of Use and Privacy Policy even if ordering without an account.

5.3. For customized products, the Buyer selects specifications and uploads designs.

5.4. The Buyer acknowledges that custom-made products are not eligible for return.

5.5. Design files must be uploaded in PDF, PSD, AI, INDD, SVG, or EPS formats. The Seller will confirm design suitability before printing.

5.6. Within 7 days of purchase, the Seller reviews the design and sends it to the Buyer for confirmation.

5.7. If the Buyer fails to confirm the design within 7 days, the original version will be printed. The Buyer is responsible for any incorrect selections or data provided.

5.8. Once the design is confirmed and payment is completed, the order becomes final.

5.9. The products will be printed and delivered within 30 days after design approval.

6. CANCELLATION AND REFUND TERMS

6.1. Custom-made or personalized products cannot be cancelled or returned after design approval.

6.2. The Buyer may cancel the order before design approval and printing. Refunds are issued within 10 business days or converted to store credit or coupon.

6.3. If design work has already started, related costs (proofs, editing) will be deducted from the refund.

7. DELIVERY AND SHIPPING TERMS

7.1. Products will be delivered to the address provided by the Buyer unless stated otherwise.

7.2. Delivery fees are the Buyer’s responsibility unless waived by the Seller via promotion.

7.3. Delivery times depend on stock availability and production, and are completed within 30 days of payment.

7.4. Orders are considered confirmed after payment and design approval.

7.5. Orders placed on weekends or public holidays are processed on the next business day.

8. SELLER’S LIABILITY FOR DEFECTS

8.1. The Buyer must inspect the product for defects upon delivery.

8.2. Visible defects must be reported within 3 days or are considered accepted.

8.3. Hidden defects must be reported within 8 days of delivery.

8.4. Products must be returned in original packaging, with all documentation, for defect-related returns.

8.5. If external damage is visible on the package, the Buyer should request a delivery report.

8.6. If the defect is confirmed, the Seller will replace or reprint the item at no cost.

8.7. If replacement is not possible, the Seller will refund the product fee using the original payment method.

8.8. Tax legislation regarding returns must be followed by both parties.

9. PRICING TERMS

9.1. Product prices are as listed on the Website and in the invoice. VAT is excluded unless stated.

9.2. For installment payments, the selected bank terms apply. The Seller is not responsible for payment schedules.

10. SELLER’S REPRESENTATIONS AND DISCLAIMERS

10.1. The Seller reserves the right to change or cancel prices, designs, materials, and promotions without notice.

10.2. The Seller is not responsible for errors in Buyer-provided files (e.g., typos, layout, resolution).

10.3. The Seller may refuse any content that violates legal or moral standards.

10.4. Minor color deviations between digital preview and print may occur and are not the Seller’s responsibility.

10.5. Some printed products may not be suitable for outdoor or humid environments.

10.6. The Seller’s maximum liability under this Agreement is limited to the order amount.

10.7. The Seller is not liable for data loss, viruses, or unauthorized access beyond its control.

11. FORCE MAJEURE

11.1. Unforeseeable events beyond the Seller’s control (e.g., natural disasters, war, law changes) are considered force majeure.

11.2. In such events, the Seller may cancel obligations by refunding the Buyer without penalty.

11.3. If the force majeure exceeds 45 days, the Buyer may terminate the Agreement and request a refund.

12. STAMP DUTY

12.1. This Agreement is not subject to stamp duty under applicable tax regulations.

13. GOVERNING LAW AND JURISDICTION

13.1. All disputes shall be governed by the laws of the State of Colorado, United States.

13.2. This Agreement is electronically accepted by the Buyer during checkout and is considered legally binding.

13.3. The competent courts and enforcement offices of Boulder, Colorado shall have jurisdiction.